How payment works in Beta
Beta — invite only. Last updated 8 September 2026.
The short version
TradieMate AI introduces you to a tradie and helps you book a time. You agree the price with the tradie and pay them directly after the work is done. TradieMate AI does not take, hold, process, transfer, refund or mediate any payment.
For residents
- When you describe a job, the tradie's AI assistant prepares an advisory draft quote. The tradie reviews and approves it before it's sent to you.
- The price shown is a draft. You and the tradie agree the final price directly.
- You pay the tradie directly, using whatever payment method they offer, after the work is completed.
- The tradie issues your receipt or tax invoice directly.
- If something goes wrong with the work or you need a refund, contact the tradie — they handle refunds directly. TradieMate AI cannot move money on your behalf.
For tradies
- You set your own call-out fees, rates and hours. The AI uses these to draft quotes you approve.
- You arrange payment collection with your customer directly, using your own payment method.
- You issue receipts and tax invoices, and handle any refunds, directly with your customer.
- TradieMate AI doesn't take a cut of job payments during Beta, and doesn't move money for you.
The 15-minute booking hold
When you request a time, TradieMate AI checks the tradie's availability and places a 15-minute hold on that slot so no one else can book it while you confirm. This is a time-only hold — no money is taken or held by TradieMate AI. If you don't confirm within 15 minutes, the hold lapses and the time becomes available again.
What TradieMate AI does and doesn't do
We do
- Introduce residents and tradies
- Help qualify leads and draft quotes
- Hold a time slot for 15 minutes
- Track bookings and send in-app/email updates
We don't
- Take, hold or process payment
- Transfer or refund money
- Mediate payment disputes
- Issue receipts or guarantee payment
What happens after Beta
Later, TradieMate AI may offer optional in-app payment through a payment provider. Nothing on this page changes until that happens and is clearly announced. For now, payment is always direct between you and the tradie.
Questions?
For job or payment issues, contact the tradie directly. For feedback on the platform, see our Beta support page.